Shipping policy

Last updated: October 31, 2026

Hottoria ships to addresses within the contiguous United States. We do not deliver to freight forwarders, APO/FPO addresses, or destinations outside the United States.

Orders are prepared within 1–2 business days. This handling window applies to in-stock items. If an item is not immediately available, we email you before shipping the rest of the order so you can decide whether to wait or cancel that item. Once a package leaves our facility, delivery within the contiguous United States takes 3–5 business days.

Shipping is free on every order. There is no minimum order value and no handling surcharge added at checkout.

Carrier selection. We choose the carrier after the order is packed, based on package size, weight, and destination. Depending on those factors, your order may travel with USPS, UPS, or FedEx. The 3–5 business day delivery estimate applies regardless of which of these carriers handles the package. We are not able to accept a request for a specific carrier before shipment.

Tracking. After your order ships, we send a tracking number to the email address used at checkout. If you do not see that email, check your spam folder before contacting us. Tracking sometimes takes up to 24 hours to show movement after the label is created.

Address issues. If a package is returned to us because the address was entered incorrectly or because nobody was available to receive it, we contact you at the email address on the order. We can reship to a corrected address. The original shipment is not refundable in that situation, and reshipping may require a new shipping charge if the fault was in the address provided.