Refund policy

Last updated: October 31, 2026

We accept returns within 30 days from the date you receive your order. The return does not need to be related to a defect or quality problem. If you changed your mind, ordered the wrong item, or simply do not want the product, you can send it back within that window.

We ask that items be returned in the condition you received them, with any original tags or packaging included. This is a condition of the return, not a restriction on your right to return within the 30-day window. If an item arrives back in a condition that clearly shows use beyond trying it on, we will contact you before processing the refund and explain the options.

Starting a return. Email info@hottoria.com or call +1 540 674 8356 during service hours, Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. Please have the following ready:

Where and when you purchased the item.

Your order confirmation or another form of proof of purchase.

One or more photos of the product you received.

A short note about why you are not satisfied.

We reply with return instructions and the return address. The return address is 6329 Ruebush Rd, Dublin VA 24084, United States. Returns are free. There is no restocking fee, and we do not deduct the original shipping cost from your refund.

Refund timeline. Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. Processing the refund means we issue the credit back to the original payment method used on the order. After we issue the credit, your bank or card issuer typically needs 7–10 business days to post it to your account. These are two separate steps: our 1–2 business day processing window starts when the return is received, and the 7–10 business day posting window starts when we issue the credit. If either step cannot be completed within those windows, we contact you by email or phone and explain the delay.

We send a confirmation by email or phone after the refund has been issued. If you do not receive a confirmation within the timeframes above, contact us before opening a payment dispute. Most delays at that stage come from the payment provider, not from the return itself.